Refund & Cancellation Policy
Witness AI sells subscription plans and one-time credit top-ups. This policy describes when refunds are available and how to request one.
Credit top-ups
One-time credit top-up purchases (Spark, Boost, Surge, Reserve) are non-refundable once the credits have been added to your balance.
Unused top-up credits remain in your account and stay usable until your account is closed.
Consumed credits
Credits already spent on completed AI generations are not refundable.
If a generation fails on our side, the credits are automatically returned to your balance by our system; you do not need to file a refund request.
Subscription cancellation
You may cancel your subscription at any time from the Plans & billing section of your account. Cancellation stops future renewals; you keep access until the end of the current billing cycle.
Pro-rata refunds are available within 7 days of the most recent successful subscription charge, provided that less than 20% of that cycle's included credits have been consumed. Refunds are calculated on the unused portion of that billing cycle.
To request a subscription refund, email support@witness-ai.com from your account email within the 7-day window.
How refunds are processed
Approved refunds are issued to the original Razorpay payment method within 5–7 business days after approval.
Bank posting times vary; please allow up to 10 business days for the amount to appear on your statement.
Chargebacks and disputes
Please contact us first at support@witness-ai.com so we can resolve issues quickly. Filing a chargeback without contacting support may result in account suspension.
Contact
Billing and refund enquiries: support@witness-ai.com